Senior HCD Designer

About HCDExchange

The HCDExchange is a knowledge hub dedicated to exploring how human-centered design (HCD) can improve sexual and reproductive health (SRH) needs and rights for young people (HCD+ASRH). It is managed within JSI’s Center for Health Information, Monitoring and Evaluation (CHIME), a technical assistance, research, and knowledge group dedicated to improving the quality of health information and increasing evidence-based decision-making in the health sector. The HCDExchange convenes a global Community of Practice (CoP) that drives, shares, and increases learning to help shape this field. The CoP comprises implementers, funders, designers, evaluators, and youth who share our vision. We focus on low-resource settings, focusing on sub-Sahara Africa and South Asia countries. The HCDExchange aims, through our learning, to accelerate the field of HCD+ASRH and thereby elevate young people’s agency and transform sexual and reproductive health outcomes for youth and adolescents. This position is client-facing and will be supervised by the HCDExchange Director.

What we are looking for:

We are looking for a senior-level Human-Centered Designer to support our team across the HCD lifecycle, with a particular focus on embedding HCD into programs, design research, synthesis, prototyping, facilitation, design strategy, and business development. This is a unique role to engage with our team to support the application of HCD to Global Health and to take it to the next level of impact. Our ideal candidate has the following:

• A minimum of 7-10 years experience in design, with proven experience leading human-centered design projects and teams.
• Experience in applying HCD methods and processes across varied contexts and organizations.
• A record of strong client-facing engagement and the skills to turn client needs into clear, articulated scopes of work and budgets.
• End-to-end experience managing design activities across the human-centered design process, including solid design research skills, iterative design and prototyping, and usability testing facilitation.
• An excellent portfolio showcasing in-depth knowledge and experience in Interaction Design and Service Design across varied users, business problems, systems, and services.
• Experience conducting research activities and eliciting and interpreting insights from various audiences into usable learnings that communicate the audience's experiences.
• Experience planning and facilitating co-creation and ideation workshops and synthesizing workshop learnings to drive strategic decisions.
• Ability to build capacity and create resources that enable other members of the organization's team to take on facilitation roles.
• Experience building and iterating on prototypes and testing them with relevant audiences for feedback.
• Experience in design tools such as Mural, Sketch & Figma.
• Strong presentation design, concise, influential communication.

What you’ll do:

• Collaborate closely with the integrated HCDExchange team to co-create solutions through the HCDExchange knowledge hub services and products for the HCD and Global Health ecosystem
• Support efforts to win new technical assistance to the HCDExchange by attending client meetings, translating client needs, and providing technical inputs into scopes of work, proposals, and budgets
• Understand and articulate the value of design in Global Health programs and bring mastery of the design process and exceptional execution skills, with the ability to own and guide design-related activities within a broader team environment
• Support members of the HCDExchange Secretariat in defining a strategic direction and process for supporting organizations seeking to embed HCD into their programs
• Partner with and advise the team members on the design and execution of programs based on your insights and user engagement throughout the HCD process
• Work collaboratively with all disciplines of a software development team and within the design system standards to create intuitive solutions
• Facilitate and lead engagements or workshops with support from the HCDExchange Secretariat
• Document the process of technical assistance alongside the HCDExchange Secretariat members

Application Requirements

• Formal education in Qualitative research, ethnography, innovation, business, and/or Design ( Visual, Graphic, Interaction, Product, Industrial, Service, etc). A Masters Degree would be considered a plus
• Minimum 5 years of experience applying human-centered design and systems thinking to create solutions as a consultant, in a design firm or a social impact organization, particularly in projects related to global health is preferred
• Expert knowledge of HCD and design thinking methods and tools: Strong research, synthesis, ideation, and visual storytelling skills. Strong ability to present information in a concise, insightful, and structure both written and oral. Ability to communicate the power of design to stakeholders from varied backgrounds
• Knowledge of emerging research approaches, tools, and ways to present findings
• Experience working remotely with a diverse team: Strong grasp of remote interactive working tools like Miro, Zoom, and Google Slides, among others. Ability to engage with diverse teams through remote channels and collaborate seamlessly to conduct remote research and generate high-quality outputs
• Work well independently and in teams
• A portfolio of HCD projects with a clear summary of contributions to the project
• Past design experience with Global Health and/or Youth and young professionals is a plus

Bonus! Tell us if:

• You have experience managing and mentoring teams from design and non-design backgrounds
• You speak and write a second (particularly French) language

Duration of the Assignment

This role is expected to run until 30 September 2023. We expect to extend the duration of the contract contingent on funding.

How to apply

To apply, please visit this link and submit your CV, work sample, and a 1-page cover letter outlining why you’re an excellent candidate for this role. JSI is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate based on age, sex, disability status, religion, ethnic origin, color, race, marital status, or other protected characteristics.

This application is open until filled. Applications will be reviewed on a rolling basis.

Please note that:

• Only shortlisted candidates will be contacted.
• We do not solicit any fee payment at any stage of the recruitment